Privacy, Terms & Cookies

  1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed

to do so by the law, who has access to your personal data and what your rights are. Please

review it carefully.

We are  Well Skin Clinic Limited Registered in England – Company Number – 07868177

ICO Registration ZB341255

The Registered Office Address is  40 Cowgate Peterborough PE1 1NA

In the event that the Site contains a separate Privacy Statement linked to via the Site

homepage, in the case of conflict between that Privacy Statement and this Privacy Policy,

the Privacy Statement shall prevail over this Privacy Policy

We take your privacy seriously and use your personal data as further explained in this Privacy

Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business

interests or for direct marketing purposes (including any related profiling). For more

information about your rights and how you can exercise them, please see the section Your

rights.

  1. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for

example, your name) or indirectly (for example, information about your use of our products

and services).

We may collect the following data about you:

  • Contact details: your name, email address, and telephone number so that we can

contact you in response to an enquiry you make via our Site or in relation to the

products and services that we have from time to time agreed to provide to you;

  • Correspondence: we collect any additional personal data you may provide to us

from time to time if you contact us by email, letter or telephone, through our Site, by

submitting a comment on our Site, or by any other means;

  • Survey responses: information from surveys that we use for research purposes, if you

choose to respond to them;

  • Transaction details: we or our third party providers will collect information relating to

transactions you carry out through our Site and for the purposes of fulfilling your

orders;

  • Details of visits to the Sites: details of your visits to our Site, including, but not limited to,

traffic data, location data, weblogs and other communication data, whether this is

required for our own billing purposes or otherwise and the resources that you access.

  1. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information

that files stored on your computer, tablet or smartphone that help websites remember who

you are and information about your visit. Cookies can help to display the information on our

Site in a way that matches your interests. Most major websites use cookies.

  1. What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the

following categories:

  • Essential – Some of the cookies on our Site are essential for us to be able to provide

you with a service you have requested. An example of this could be a cookie used to

enable you to log into your account on our Site or which allows communication

between your browser and our Site. Our cookie preference cookie described in the

section “How can I reject or opt out of receiving cookies?” is also an essential cookie.

You may not be able to use our Site without these cookies.

  • Analytics – We use analytics cookies to helps us understand how users engage with

our Site. An example is counting the number of different people coming to our Site or

using a particular feature, rather than the total number of times the site or feature is

used. Without this cookie, if you visited our Site once each week for three weeks we

would count you as three separate users. We would find it difficult to analyse how

well our Site was performing and improve it without these cookies.

  • User Cookies – We use cookies to improve your experience by remembering your

preferences so we know how you like to use our Site. Examples of this would be

remembering you so that you are served with the same content or to remember you

when you come back to our Site.

  • Social Sharing – We use third party cookies to allow you to share content directly on

the social networking/sharing sites like Facebook, Twitter or Google+. Examples would

be if you wanted to “like” or “tweet” about us or our products or services. Please see

our “Third Party Cookies” section below for more details.

  • Interest-Based Advertising – You will have noticed that when you visit websites you will

be shown adverts for products and services you may wish to buy. The money made

by website owners for showing third party adverts on their websites often pays for the

cost of running the website and therefore usually allows you to use the website

without having to pay a registration or usage fee. To try and ensure that the adverts

you see are relevant to you third party cookies may be used to collect information

about the types of things that interest you, for example websites you visit and the

geography that you are based in. Having these cookies does not increase the

number of adverts you will be shown, but simply makes the adverts you see more

relevant. Please see our “Third Party Cookies” section below for more details.

  1. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you

to refuse the setting of cookies. However, if you select this setting, you may be unable to

access certain parts of our Site. Unless you have adjusted your browser setting so that it will

refuse cookies, our system will issue cookies when you use our Site. The “Help” menu of the

toolbar on most browsers will tell you how to prevent your browser from accepting new

cookies, how to have the browser notify you when you receive a new cookie, or how to

disable cookies altogether. For more information about cookies and how to stop cookies

being installed or how to delete existing cookies from your hard drive visit the following

website: http://www.allaboutcookies.org.

  1. Third party cookies Some of the cookies described in the “What Cookies are used on our Site” section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you.

We have no control over these cookies or how the third parties use them. They are used to

allow that third party to provide a service to us, for example analytics. For more information

on these cookies and how to disable them, please see:

  • Internet Advertising Bureau website at http://www.youronlinechoices.com/ where

you will be able to opt-out of receiving Interest-Based Advertising cookies from some

of the third parties listed below; and/or • If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

  1. How we use your personal data We use your personal data for the following purposes:

To provide you with the products and services you have requested

We use your personal data to accept you as a new or returning customer to provide you

with the products and services you have requested in accordance with the Trading Terms or

Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or

Terms of Trading

We use the contact details you have provided to us so that we can communicate with you

about the products and services that we provide, including to let you know about major

changes to those products and services or to the Trading Terms or Terms of Trading between

us or to any related information.

Direct marketing (including by third parties)

If you have provided your consent or we otherwise have the right to do so, we may use your

contact details to send you direct marketing and keep you informed of promotional offers

by email, SMS, post or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link

in any of our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address

and telephone number to inform you of similar products, services and promotional offers. We

will only share your personal data with our partners where you have provided us with your

consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any

of their emails or by contacting us.

To track your usage of our website, communications, products and services

We use cookies and similar technologies to track your activity on our Site so that we can

provide important features and functionality on our Site, monitor its usage, and provide you

with a more personalised experienced.

To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).

To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us  providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations

In certain circumstances, we use your personal data only to the extent required in order to

enable us to comply with our legal obligations, including for fraud detection, investigation

and prevention purposes. This may require us to provide your personal data to law

enforcement agencies if they request it.

  1. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more

legal grounds. These are set out in data protection law and we rely on a number of different

grounds for the processing we carry out. These are as follows:

Consent

In certain circumstances, we process your personal data after obtaining your consent to do

so for the purposes of:

  • sending you marketing communications about our products and services;
  • sharing your name, email address, postal address and telephone number with our

trusted business partners so that they may market to you about their own similar

products and services;

  • conducting marketing research;
  • obtaining your credit score so that we can establish the best possible payment terms

we are able to offer to you.

Necessary for the performance of a contract and to comply with our legal obligations

It is necessary for us to process your basic contact details, payment details and information

about the business you represent for the performance of the Trading Terms or Terms of

Trading between us. In particular, we rely on this legal ground to:

  • provide you with the products and services;
  • communicate with you about the products and services that we provide to you,

including to let you know about major changes to those products and services or to

the Trading Terms or Terms of Trading between us or to any related information;

  • provide and improve customer support; and
  • notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect

our ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order

to enable us to comply with our legal obligations, including to detect, investigate and

prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party

It is sometimes necessary to collect and use your personal data for the purposes of our

legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible,

including by personalising our contact with you and making sure we tell you about all

the offers that are relevant to you;

  • better understand our customer base so that we can improve our products and

services and marketing activities (which could also benefit you);

  • comply with our contractual obligations to third parties;
  • develop and improve our Site to enhance the customer experience;
  • train our staff so that we can provide you with a better customer service;
  • respond to any enquiries or complaints you have made, or deal with any dispute

which may arise in the course of us providing our products and services to you; and

  • to ensure that content from our Site is presented in the most effective manner for you

and for your computer;

  • ensure effective operational management and internal administration of our

business, document retention, compliance with regulatory guidance and exercise or

defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms

may be affected we will not process your personal data unless there is another legal ground

for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

  1. Who we share your personal data with We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

In some cases, the personal data we collect from you may, for the purposes set out above,

be transferred outside the European Economic Area (EEA) and such destinations may not

have laws which protect your personal data to the same extent as in the EEA. We are

required by data protection law to ensure that where we or our “processors” transfer your

personal data outside of the EEA, it is treated securely and is protected against unauthorised

access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

  1. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it

was provided. What this means in practice will vary between different types of data. When

determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law;
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer

needed.

  1. Your rights You have the following rights regarding your personal data:

Rights What does this mean?

  1.   Rights to be informed You have the right to be provided with clear, transparent and

easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

  1.   Right of access You have the right to obtain access to your personal data (if

we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in

accordance with data protection law.

  1.   Right to rectification You are entitled to have your personal data corrected if it is

inaccurate or incomplete.

  1.   Right to erasure This is also known as ‘the right to be forgotten’ and, in simple

terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are

exceptions.

  1.   Right to restrict processing You have the right to ‘block’ or supress further use of your

personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.

  1.   Right of data portability You have the right to obtain and reuse your personal data in a

structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

  1. How to contact us

If you would like to exercise your data protection rights or if you are unhappy with how we

have handled your personal data, please feel free to contact us by using the details set out

on our Site.

If you’re not satisfied with our response to any enquiries or complaint or believe our

processing of your personal data does not comply with data protection law, you can make

a complaint to the Information Commissioner’s Office (ICO) by:

  • writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow,

Cheshire, SK9 5AF;

  • calling: 0303 123 1113; or
  • submitting a message through the ICO’s website at: ico.org.uk
  1. Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This

Privacy Policy does not apply to those other websites. We encourage you to read the

privacy statements on the other websites you visit, as they will govern the use of any personal

data you provide when visiting those websites. We do not accept any responsibility or liability

for the privacy practices of such third party websites and your use of such websites is at your

own risk.

  1. Changes to this Privacy Policy Updated – February 2022
  1.   Right to object to processing You have the right to object to us processing your personal

data for our legitimate business interests or for direct marketing

purposes (including in each case any related profiling).

  1.   Right to withdraw consent to processing If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
  1.   Right to make a complaint to the data protection authorities

You have the right to make a complaint to the Information

Commissioner’s Office (ICO) if you are unhappy with how we

have handled your personal data or believe our processing of

your personal data does not comply with data protection law.

Copyright

This website and its content is copyright of “wellskinclinic.co.uk” – © “wellskinclinic.co.uk” 2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Cookies

This website uses things called “Cookies” to ensure your experience of the site, and our ability to improve it is enhanced.  Specifically, the following Cookies are in use:

– Google Analytics (3rd party).  We use this to see how many visitors we are getting, and how they found us.  You can find out more about Google Analytics’ Cookies here:  http://www.google.com/policies/privacy/ads/#toc-analytics

– Social Media Sharing and Integration (3rd party).  We use Facebook and Twitter functionality within this site so that you can share items of interest, or become a fan of our Social Media Profiles.  You can find out more about Facebook’s Cookie use here: http://www.facebook.com/help/?faq=115180708570932 , and Twitter’s here: https://twitter.com/privacy

– We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site.  You can find out about YouTube’s Cookie policy here:http://www.google.com/intl/en/policies/privacy/, and Vimeo’s here: http://vimeo.com/privacy

WordPress uses Cookies to further enhance the experience of the website, which you can read more about , here – http://codex.wordpress.org/WordPress_Cookies